Returns & Refunds

At ASISneakerAU, we want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, we offer a straightforward returns and refunds process. Please review our policy below:

  1. Return Eligibility: We accept returns for unused and unwashed items within [number of days] days of delivery. To be eligible for a return, items must be in their original condition with all tags attached.
  2. Return Process: To initiate a return, please contact us at [email protected] with your order number and reason for return. Our customer service team will provide you with further instructions on how to return your item.
  3. Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within [number of days] business days.
  4. Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure the safe return of your item.
  5. Exchanges: Unfortunately, we do not offer exchanges at this time. If you would like to exchange an item, please follow the return process for the original item and place a new order for the desired item.
  6. Refund Exceptions: Certain items are not eligible for return or refund, including personalized or customized items, final sale items, and gift cards. Please review the product description and return policy before making your purchase.
  7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the item. We will arrange for a replacement or refund as applicable.
  8. Refund Inquiries: If you have not received your refund within the specified timeframe, please contact us for assistance. Our customer service team is here to help resolve any refund-related issues promptly.

If you have any questions or require further assistance regarding returns and refunds, please don’t hesitate to contact us at [email protected]. We’re committed to ensuring your satisfaction with every purchase.